Privacy Policy
Meranti Homes · Last Updated: 15 February 2025
This policy explains how Meranti Homes collects, uses, and protects your personal information. Questions may be directed to [email protected].
1. Introduction
Meranti Homes ("we", "our", "us") is committed to protecting the personal data of everyone who interacts with our services. This Privacy Policy applies to information collected through our website at meranot.pro, by telephone, or in person at our office at 55 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website or submitting your details, you acknowledge the practices described in this policy.
2. Data We Collect
Information you provide directly:
- Name and contact details (email address, telephone number)
- Enquiry content and correspondence
- Identification documents required for tenancy agreements
- Payment information where applicable
Information collected automatically:
- IP address and browser type
- Pages visited and time on site
- Referring website or search term
- Cookie preferences (see our Cookie Policy)
Legal basis for processing:
We process your data on the basis of: your consent (for marketing communications and optional cookies), contractual necessity (to administer tenancies), and legitimate interest (to improve our services and ensure security).
3. How We Use Your Data
- To respond to enquiries and arrange property viewings
- To prepare and administer tenancy agreements
- To provide concierge and support services during tenancy
- To process payments and manage financial records
- To send relevant property updates where you have opted in
- To improve our website and services through analytics
- To comply with legal and regulatory obligations
We do not sell personal data to third parties. We do not use your data for automated decision-making.
4. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data: Up to 24 months from last contact
- Tenancy records: 7 years in accordance with Malaysian accounting and legal requirements
- Marketing preferences: Until you withdraw consent
- Website analytics: Up to 26 months (rolling)
5. Data Sharing
We may share your data with:
- Service providers: Building management, maintenance contractors, and payment processors who are bound by confidentiality agreements
- Professional advisors: Lawyers and accountants where required
- Regulatory bodies: Where required by Malaysian law
We do not transfer personal data outside Malaysia unless required by law and with appropriate safeguards in place.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal data, including:
- Encrypted transmission of data via HTTPS
- Access controls limiting who can view personal data
- Regular review of data handling practices
- Secure storage of physical tenancy documents
In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority as required under the PDPA.
7. Cookies
We use cookies to operate our website, understand how visitors use it, and optionally to support marketing functions. For full details, please see our Cookie Policy.
8. Your Rights
Under the PDPA 2010, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Withdraw consent for data processing where consent is the basis
- Request restriction or cessation of processing in certain circumstances
- Lodge a complaint with Malaysia's Personal Data Protection Commissioner
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies.
10. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we hold data relating to a minor, please contact us immediately.
11. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after any update constitutes acceptance of the revised policy.
12. Contact
Meranti Homes
55 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Email: [email protected]
Telephone: +60 3-2148 5962